Cancellation and Refund Policy

Cancellation and Refunds

At Spinmarix, we aim to provide a seamless and satisfactory experience for all our users. This policy details our procedures for cancellations and refunds to ensure clarity and transparency.

Cancellation Policy

You can cancel your account or subscription at any time. To cancel, please contact our support team using the contact methods available on our website or app. While cancellations are processed promptly, some services may remain active until the end of the current billing cycle or subscription term.

Refund Policy

Refunds are provided under specific conditions, as detailed below:

• Subscription Refunds: Upon cancellation, you may be eligible for a partial refund based on the remaining period of your subscription. Refunds are generally processed within a reasonable time frame following the cancellation request.
• In-App Purchases: Refunds for in-app purchases are subject to our review and approval. If you encounter issues with a purchase or believe you are entitled to a refund, please provide detailed information about the transaction to our support team.
• Technical Issues: If you experience technical problems that impact your use of our services, report the issue to our support team. We will investigate and may offer a refund or alternative solution if deemed appropriate.

Please note that some fees or charges may be non-refundable. We reserve the right to deny refund requests that do not comply with our policy or involve misuse of our services.

How to Request a Refund

To request a refund, contact our support team with the following information:

• Your account details or order number.
• The reason for your refund request.
• Any relevant documentation or screenshots, if available.

Our support team will review your request and respond within a reasonable time. We appreciate your patience as we address your concerns.

By using our services, you acknowledge that you have read and understood this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with any changes being posted on this page.